Publicat 07 Ian 2019 | Reactualizat 04 Feb 2019 | Expiră 07 Feb 2019

Tower Service Manager

4 posturi
Anunț inactiv

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Candidatul ideal

Job requirements:

  • Preferably technical university degree or a similar qualification;
  • A basic overview about IT Services understanding, especially within Workplace Services;
  • Knowledge of Microsoft Office suite;
  • IT literacy, knowledge of IT SLA's, KPI's;
  • ITIL Foundation is a plus;
  • Organizational skills and ability to coordinate changes in a project management manner -a structured workflow, appropriate follow up of tasks, on time delivery and risk management;
  • Strength to adhere to given processes;
  • Exceptional written and verbal communication skills are mandatory (in English and German).

Descrierea jobului

We are looking for experienced IT professionals in Service Quality/Customer Service Manager area for our location in Timisoara, Romania. The person must have IT technical background to apply in international projects and skills in the area of technical coordination and customer facing situations.

Main responsibilities:

  • Tower Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved;
  • Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service;
  • Takes care that the quality of services are maintained and identifies areas for continuous improvement;
  • Creates an action plan for improving the Customer Satisfaction Surveys if needed;
  • Acts as escalation manager, as well as SPOC for major incidents.

Descrierea companiei

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Compensation and Benefits

A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format. Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.

Tower Service Manager  -  Atos IT Solutions and Services

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