Publicat 26 Oct 2020 | Reactualizat 25 Nov 2020 | Expiră 26 Nov 2020

Temp QA Analyst with Spanish

3 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

What are we looking for?

Excellent command of spoken and written Spanish; good command of English
Good computer navigation skills with knowledge of Microsoft Office
Knowledge about the Insurance Domain would be an added advantage
Experience in quality control is must.
Very good business writing skills
Strong written and oral communication skills
Active listening skills
Team work / Managing Self / Adaptability

Descrierea jobului

Quality Compliance Analyst



The QCA is responsible for quality checking policy details entered in Excel spreadsheet, reporting, giving feedback to the agent. Also responsible with internal and client project status reporting and presentation.



Conduct Transaction Monitoring as per project guidelines
Provide feedback to associates based on monitoring results
Initiate corrections as and when required
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update reports with performance data to ensure timely and accurate reporting of outputs to client/internal project team
Work closely with Project Manager to conduct team meetings
Perform transaction processing as per defined policies and procedures
Ensuring seamless/ efficient execution and delivery
Managing and developing customer relationship

Primary Internal Interactions - with trainers ,Operations department, internal project team

Primary External Interactions - client, for the project update reports

Reports To : Project Manager

Process Specific Skills:

Understanding of Quality Practices
Quality Scores
Minimum process specific skills defined for the associates in the process.
Ensuring seamless/ efficient execution and delivery
Insurance experience desired but not mandatory;


Descrierea companiei

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.

Expirat
Temp QA Analyst with Spanish  -  SC ExlService Romania

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