Technician Relations Manager

Due to our continuing development and strategic priorities focusing on GWS's future aspirations and the employee satisfaction of our field-based technicians, we are looking for candidates who are passionate about engaging, developing, and supporting our site teams.

The position of Technicians Relations Manager focuses on three key priorities for GWS and our employees.

• Strengthening relations and timely communication
• Technician Development
• Administrative and management Tasks

The role will be essential within our organization in strengthening and establishing good and long-lasting relationships with our field-based Technicians. In addition, the role is to ensure the efficient and effective management of various administrative tasks and professional development initiatives relating to our Technicians.

As a Technicians Relations Manager, you will assume responsibility for overseeing a group of our technicians from our multicultural workforce and will work closely with our Operations Team, Recruitment Team, and Integrated Planning department to ensure a first-class service to our field employees.

Reporting to the Head of Technician Relation Management, you will become part of a dedicated team, driven by employee satisfaction, strong relationships and have a direct impact on GWS’ ability to deliver the best service not only to our clients, but to our highly valued field employees.

JOB REQUIREMENTS

• Proven experience in remote, face-to-face interaction
• A background in recruitment, customer service, or a fast-paced environment is a plus.
• Ambassador for GWS and its values and DNA
• People-oriented person
• Passion for employee retention, engagement, satisfaction and motivation
• Structured, data disciplined and ability to follow processes, procedures and deliver requirements and employee satisfaction
• Proactive, with a positive mindset and an understanding of multicultural workforce dynamics
• Service-oriented mindset
• Excellent communication skills
• Good English (written and spoken)

• Creating and maintaining strong relationships with technicians through mails, phone calls, face-to-face meetings and site visits
• Acting as the initial point of contact for GWS Wind Turbine Technicians, providing timely and accurate information
• Communication of Project Assignments for Technicians to ensure clarity and alignment
• Facilitating regular discussions with technicians to support their professional growth considering company needs and opportunities, address any concerns or performance issues
• Maintaining the Qualification Matrix: ensuring updates are made in a timely fashion and maintaining data integrity that reflects technicians’ experience
• Ownership of Technician GWS CV’s, updating on a regular basis with new project assignments, skills and experience, to ensure a reactive approach to sales and planning requests
• Gathering and maintaining technician feedback from Site Managers (SM), Leaders to inform continuous improvement efforts, ensuring completion and discipline on completion, to capture valuable feedback and performance data
• Promoting the safety and quality culture in GWS; our initiatives and expectations
• Monitoring technician utilization and suggesting resource allocation and training development to the Integrated Planning and Project Teams
• Managing annual leave requests in alignment with Integrated Planning, Site Management and Project Management to ensure adequate staffing levels
• Assisting in the execution of disciplinary actions in collaboration with HR Business Partner, Project Manager and SM, ensuring fair and consistent application of policies in line with local employment regulations
• Management of the end of employment and offboarding process, ensuring all necessary procedures are followed and documentation is completed
• Approval of internal expenses for technicians
• Leading and promoting cross-departmental cooperation. Encouraging and enabling teamwork between various departments to improve the overall efficiency and success of the organization
• Introduction to new type of technician contract when change requested
• Approval over budget for working clothes

Global Wind Service (GWS) is one of the largest companies in Europe offering onshore and offshore installation and servicing of wind turbines around the world. And we do it with the right people, tools and flexibility to deliver the best possible solutions to the highest quality.

Our goal is always to meet and exceed our clients’ expectations. As a result, GWS has gained an excellent reputation and fast established itself as the preferred international supplier of qualified and skilled personnel to the global wind turbine industry.

Our track record to date includes wind turbine installations and service work in over 40 countries – from the United States, Finland, Germany and the UK to Morocco, South Africa, Australia, the Philippines and more.

We have established business units in eleven countries, giving us the opportunity to be closer to our customers and react faster to local market requirements.

Today Fred. Olsen Ocean holds majority ownership of Global Wind Service. Fred. Olsen is a Norwegian company, that carries a tradition dating back to 1848, when the company first entered the shipping and marine industry. That tradition of supplying the highest quality products and services endures to this day.

Website: http://www.globalwindservice.com