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We're looking for a Technical Writer who can create and write various types of user documentation including help center / FAQ articles, how-to guides, product documentation, and other resources for our eCommerce platform.
As a technical writer, you’ll cultivate an understanding of our customers and their needs, learn how eCommerce businesses work inside and out, and translate that into content that helps our customers to get the best customer experience.
A successful candidate has a strong background in customer success and understands how to translate complex concepts into digestible, easy-to-follow content. You know how to troubleshoot customer issues and generate solutions that allow customers to self serve.
Who You Are
* You bring a customer-first mindset to everything you do;
* You must have experience writing help center/FAQ articles;
* English fluency;
* You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar;
* You have a passion for learning and an ability to take complex information and turn it into engaging, easy-to-understand instructions;
* You deeply enjoy helping customers achieve their business goals by creating content that makes an impact;
* You are tech-savvy, have experience using ecommerce platforms.
* 4+ years of experience writing content in digital mediums including short and long-form copy;
* Excellent writing skills (Romanian and English);
* Proven track record in delivering successful products with engaging content;
* Passion for emerging ecommerce and technology trends;
* Project management capabilities;
* Familiarity with e-commerce best practices;
* Understanding and experience working across languages and cultures;
* Highly creative with a proven ability to develop and manage engaging and original content through different channels.
* Part-time position with a competitive salary;
* Work in a fast-growing company with room to grow both technically and professionally;
* Unique working experience as a valuable part of an ambitious and open-minded team;
* Flexible remote working.
MerchantPro is the new brand identity of ShopMania BIZ and one of the most popular eCommerce SaaS solutions for creating online shops. Founded in Romania, MerchantPro holds the No. 1 position among eCommerce platforms on the Romanian market, according to BuiltWith.com.
With over 15 years of experience in eCommerce, more than 5000 shops worldwide have been using the platform to create and expand their online business.
While allowing merchants to sell online with minimum effort and investment, MerchantPro provides access to a full eCommerce solution designed to meet both the requirements of a small business and also the expectations of large eCommerce companies with complex operations.
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
Îl poți completa acum sau oricând în următoarele 24 de ore. Vei găsi linkul către test și în contul tău. Întrebările se vor schimba de fiecare dată când accesezi linkul.
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