Technical Support Specialist

Candidatul ideal

As a Technical Support Specialist, you will be part of the Merchant Support and Service Operations Team, delivering exceptional 24/7/365 service to our Merchants from all over the world.
You will be responsible for offering technical and integration support to our business customers during all phases of the commercial process (prospecting, on-boarding and maintenance).

What you need to have:

• 2-5 years of relevant experience in technical support/customer service is preferred;
• Excellent communication skills. You will resolve our partner’s issues and support your colleagues throughout the organization;
• Excellent command of English language (both written and spoken);
• A resourceful problem-solver who seeks out effective and efficient solutions;
• Have initiative and make decisions;
• An analytical thinker who is energized by dealing with complex issues;
• Focused on developing self & others – can work in a multicultural environment, across different countries;
• Flexibility to work in shifts;

• Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent;
• ITIL foundation concepts or degree;
• Experience working with Zendesk, Jira, Salesforce and SLAs;
• Can use a browser console to check elements or errors in web-pages;
• Debugging, troubleshooting and bug reporting;
• E-Commerce concepts represents a plus;
• Knowledge of HTML, PHP and JavaScript at a low to intermediate level;
• Experience with networks (IP, TCP, HTTP, firewalls, proxy servers);

Descrierea jobului

What you’ll do:

• You will be handling T1/T2 requests via Helpdesk tickets/Live-chat or phone;
• Be part of a team working within the service & incident/problem management process;
• Maintain and develop a broad technical knowledge of 2Checkout`s features and services;
• Offer solutions to issues that are often non-standard/non-routine;
• Act proactively to prevent issues from happening by providing suggestions and advice to customers;
• Single point of contact for internal escalation;
• Perform technical troubleshooting and research on customer reported issues;
• Identify appropriate resolutions within the required timeframe based on issue severity;
• Reporting performance or technical defects;
• Monitor the company's systems from a performance point of view;

• International work environment in an exciting growth phase
• Competitive pay and monthly performance bonus (up to 100 EUR NET)
• Flexible business hours and work from home
• Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
• Private medical subscription (with 2 different medical providers to choose from)
• Fruits in the office, best coffee every day and great team events
• Bookster subscription
• Company laptop

Descrierea companiei

2Checkout (formerly Avangate) is the digital commerce & payments provider that helps companies sell their products and services via multiple channels, acquire customers across multiple touch points, increase customer and revenue retention, leverage smarter payment options and subscription billing models, and maximize sales conversion rates.

Our products are proudly used by HP Software, Kaspersky Lab, Bitdefender and 17 000 other clients globally. Our ambitious team is building a successful product, tremendously recognized by 50+ international industry awards.

At 2Checkout we believe that success is achieved by teams that work hard, think smart, and dream big. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged, and people are passionate about their work. Working at 2Checkout is an exciting challenge that grows your career while having lots of fun.

Our team in Bucharest has now 250 colleagues and is constantly growing. Working hours are flexible, best coffee is on the house and the largest perks budget is for you to spend.

Interested to join the team?