Technical Support Specialist with Spanish (and Portuguese)
Describe yourself as an analytical, logical person
Have great communication skills
Are a teamplayer as well as an independent learner
Are a Spanish (and Portuguese) speaker
Have a Bachelor’s Degree in a technical field
▪ Participate in different analysis meetings in order to understand the business and technical logic of a development, the clients’ needs and the matching solutions,
▪ Familiarize yourself with the best practices in order to support our client’s success,
▪ Research, diagnose, troubleshoot and identify solutions to resolve issues given through a ticketing system,
▪ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams,
▪ Ask targeted questions to quickly understand the root of the problem,
▪ Build positive relationships with external and internal stakeholders to enable quick and high-quality resolutions.
▪ Communicate in an assertive manner to multiple stakeholders,
▪ Develop your presentation skills by participating in live trainings and presentations held by our senior colleagues.
Right from the beginning, we set out to build a Microsoft Dynamics Centre of Excellence that reunites the best specialist and the most efficient platforms in order to implement high performing and easy to use CRM solutions. We impose the most demanding standards of excellence on our processes, in order to ensure we are able to fulfill our mission and respect our values. Our company consists of life-long learners, with a passion for innovation and ownership. Our team will provide the rare mix of certification, experience, and team spirit that makes the difference in implementing performant software solutions.