Publicat 16 Feb 2021 | Reactualizat 23 Feb 2021 | Expiră 18 Mar 2021

Technical Support Specialist - Dutch

1 post |  Aplicare externa
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Criterii de selecție

  • Cunostințe de limba olandeză
  • Peste 2 ani experiență în Relatii clienti / Call center, IT Software

Candidatul ideal

  • Dutch and English at C1/C2 Level
  • Excellent oral and verbal communication skills a must
  • A Bachelor's degree in Computer Science and/or equivalent work experience.
  • At least 2 years prior experience in a customer service/support related position.
  • Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus.
  • Previous experience with Zendesk a plus!
  • Able to exercise good judgment of priority based on customer impact.
  • Adaptable to new technologies and processes.
  • Strong interpersonal skills so as to be able to work in a team-oriented environment.
  • Understanding of any virtualization platform, basic networking.
  • Previous experience with RMM software helpful, but not required.
  • A good sense of humor

Descrierea jobului

  • Must be able to work a set schedule with rotating on-call duties (1 weekend every ~2 months with limited hours/scope)
  • Take initiative and provide prompt, accurate follow-up to tickets and support calls.
  • Ability to flourish under limited supervision
  • Must be fluent in Windows troubleshooting
  • Fluency in Mac troubleshooting a plus
  • Experience with Linux troubleshooting desired
  • Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
  • Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
  • Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).

Descrierea companiei

NinjaRMM was designed with one purpose: to simplify the complex workday of MSPs and IT professionals. We wanted to give users a modern, more intuitive RMM platform so MSPs and IT professionals could easily manage their devices, across all environments, from any location in the world.

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Technical Support Specialist - Dutch  -  NinjaRMM GmbH

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