Publicat 04 Iul 2019 | Reactualizat 09 Iul 2019 | Expiră 03 Aug 2019

Technical Support Specialist (1st level-multilingual)

10 posturi

Candidatul ideal

  • Able to relocate to Thessaloniki (GREECE)
  • BSc degree in Computer Science, ICT or equivalent
  • Fluency in English and one (or more) of the following languages: Romanian, French, German, Hungarian, Polish
  • Good understanding of computer systems, mobile devices, and other tech products
  • Problem-solving skills
  • A genuine interest in IT
  • Driven to learn constantly
  • Strong documentation skills & like to work as a team
  • Communication skills and the necessary tact to work with a strong customer and service focus
  • Committed, responsible and stress-resistant attitude is crucial
  • Can quickly integrate in an international/multicultural environment

Descrierea jobului

  • Support the help desk and infrastructure of our customers
  • Answer phone calls and end users' questions and provide remote solutions
  • Ensure a good interaction with the customer, manage and administer incidents to be in line with the agreements (SLAs) made with the customer
  • Manage software, hardware and user profiles
  • Be responsible for the day-to-day tasks and follow-up of our customers' ICT infrastructure
  • Participate in ICT projects that deliver new functionalities to our customers
  • Keep documentation up to date
  • Provide solutions to users and resolve incidents in ITSM tool
  • Escalate incidents to senior analysts

Descrierea companiei

Arhs Group is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we’ve grown organically to encompass 10 entities with over 1,300 employees in Luxembourg, Belgium, Italy, and Greece.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

We’re growing fast, in both headcount and revenue, and we’re looking for a Front End Developer to join our growing team!

Our team consists of talented and friendly developers, with a passion for technology and a customer-centric mindset. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution, and exceptional services.

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Technical Support Specialist (1st level-multilingual)  -  ARHS DEVELOPMENTS HELLAS