We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with their inquiries.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Founded in 2004, CoSoSys is one of the world's leading developers of cross-platform Data Loss Prevention solutions. Our main product, Endpoint Protector by CoSoSys, specializes in preventing data loss and data theft, proudly protecting over 11 million users worldwide. We work closely with partners and customers on six continents and our awarded and certified solutions are trusted by some of the biggest companies in the world. What others say about us: nominated as a “Hot Company”, called “Spectacular” by CNET, one of the 2011 Deloitte “Technology FAST 50” companies in Eastern Europe, winner in the Data Loss Prevention category at 2020, 2019, 2018, 2017 and 2016 Cybersecurity Excellence Awards, Infosec Awards 2020, 2019, Info Security PG's Global Excellence Awards 2019, and SC Awards Europe 2018.
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