Publicat 07 Iun 2019 | Reactualizat 28 Iun 2019 | Expiră 04 Iul 2019

Technical Support Engineer (Tier 3)

15 posturi
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Candidatul ideal

An Idea candidate would be a person who is well trainned to solve customer queries

Descrierea jobului

  • This is Voice based Role.
  • ​Knowing different European Languages would be an great advanatge for this role
  • Respond to escalated software incidents from Tier 2 teams
  • Respond to direct escalation (hardware and software), primarily by telephone from regional field service operations and Customer’s Authorized Service Providers
  • Identify, troubleshoot, research, and resolve complex customer and field service issues;
  • Deliver hardware, software and solution (Customer and third-party solutions) support using remote capabilities
  • Create knowledge solutions for use by Customers Tier 1 and 2 team members, and field service engineers
  • Engage with field support if a client visit is requiredEscalate the incident to the “deep dive” team, regional service specialist or engineering team for engineering issues

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.


Technical Support Engineer (Tier 3)  -  HCL Technologies Ltd.

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