Publicat 04 Iun 2019 | Reactualizat 25 Iun 2019 | Expiră 04 Iul 2019

Technical Support Engineer (Tier 2)

20 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Experinced people from Tier2 or Tier 3 Voice based customer support role

Descrierea jobului

• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible

• Talk to client and understand client problem

• Use the knowledge base available to resolve client-reported problems

• Redirect calls to field engineering support if a field support visit is required

• Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required

• Provide part prediction and/or working/troubleshooting directions for the field engineering team

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Expirat
Technical Support Engineer (Tier 2)  -  HCL Technologies Ltd.