Technical Support Engineer (Level 1)

INTELLIGENT BEE WEB SRL 2 poziții
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Candidatul Ideal

The Challenge

We are looking for someone with experience supporting Email and/or Cloud-Based technologies, who is customer focused with a passion for providing an award-winning technical support experience. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service.

If you are technically savvy, customer focused, and have outstanding communication skills, then you might be the right person to join our team.

About You
Must Have:


At least 1 year of work experience in technical support/helpdesk/IT support;
Strong problem solving skill set;
Empathetic approach to troubleshooting and customer service;
English advanced level, both written and spoken;
Reliable with teamwork spirit you take ownership and youre ready to help whenever needed;
Smart and proactive take initiative, document yourself and ask questions;
Strong listening skills and analytic abilities;
A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency;
Positive attitude you also see solutions, not only problems; you understand that things arent smooth all the time, but you manage to keep your spirits up and remember to have some fun.
Availability to work on 6pm-3am RO time schedule, monday-friday.


Nice to have:

Technical degree;
Can follow objectives and key results;
Enthusiastic about technology/early adopter;
Experience in networking and peripheral devices troubleshooting
SaaS or Software experience a plus
Zendesk.com experience a plus
Availability to work in weekends.

Descrierea jobului


Details

Provide product support for common customer inquiries received via phone calls, email and chat;
Analyze technical issues and resolve basic support problems;
Communicating with all levels of the support team and ensuring follow-up with the customer
Empathize with the customer and provide excellent customer service;
Learn all the 'ins and outs' of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs.

What We Offer

Working with new technologies and modern work environment;
Continuous professional development through trainings;
Career advancement opportunities;
Incentives and other bonuses – financial and non-financial;
Referral bonuses;
Extra vacation days;
Work from home;
Private health insurance for you and your familly;
Meal tickets;
Various discounts for gym classes & other recreational activities;
Free office parking;
Good coffee, snacks and drinks at the office;
Social and team-building activities;
IntelligentBee way of working and way of life!

Descrierea companiei

Our Story: The bee metaphor goes a long way. Easy travel and the growing ease of communication means that we can buzz around to any place on the Globe. We work closely with our clients in the US, but have also been requested for our services all over Europe and even in the Middle East. Need a high level English speaking partner, skilled in custom software web & app development or in outsourced technical support? We’ve got you covered! IntelligentBee was born from the need of a custom software development company that gathers full-stack dedicated developers and skilled technical support associates, fully integrating into your existing teams or culture, acting like your own extension and delivering flawless implementation for your ideas. Why IntelligentBee? Whether you want to develop software from scratch or expand your existing business, we can speed up the scaling process while keeping the technical debt to a minimum. Our dedicated teams combine clean code, efficient software development process and 24/7 outsourced technical support to deliver results that meet both your expectation and the expectation of your customers. They use modern programming languages such as Swift, Java, Golang, NodeJS, React, Ruby and more proven technologies, frameworks and approaches to easily scale our products. Our values: HONEST Being sincere with others leads to trust. This can only be achieved by having power to admit our mistakes, by taking responsibility, ownership and offering and receiving constructive feedback. HAPPY We enjoy every challenge and we celebrate our achievements. Everyone here is encouraged to have a good time both at work and in personal life. At IntelligentBee, happiness is a state of mind. HUMBLE Our main focus is our customers. Being receptive to their feedback, learning from them, working as a team and trying to understand their needs are our key points to improve ourselves along the way. HUNGRY We are in constant competition with ourselves. Being better than yesterday is a value we love and appreciate. Everyone is free to wear many hats, but the learning hat should always be there. Know your game. We involve ourselves very deep into planning and inception phase, contributing to simplifying the solution and minimising the time to market. We usually don’t write the first line of code until the team is aware of what we’re supposed to do in detail, so that unexpected surprises (and costs) are avoided. We adapt easily to changes. We adapt our process according to each project stage, avoiding unnecessary steps if business requirements don’t ask for it. We know every step of your project. Our Agile oriented teams will track the full progress online on our staging servers or regularly on our Demo presentations. Technologies for every idea. We focus on the business value, choosing the right approach and technology. From NodeJS and ReactJS to Ruby, GO, PHP, NoSQL, Redis, iOS and Android – we can cover most of the online projects you can throw at us. Curious about what technology suits you best? Mission: To improve the quality of online by creating and maintaining web and mobile solutions that deliver significant value to their customers.

Publicat 15 Aug. 2022 Reactualizat 30 Aug. 2022 Expiră 31 Aug. 2022
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