Publicat 07 Apr 2017 | Reactualizat 21 Apr 2017 | Expiră 08 Mai 2017

Technical Support Engineer – German & English - Cluj

30 posturi

Candidatul ideal

Native or near native language proficiency in German and medium level of English
Basic knowledge or experience with cloud products would be a plus
Ability to talk to customers in a non-technical manner
Demonstrated analytical skills and attention to details
Adaptability and capacity to easily find solutions
Team spirit
Good PC operating skills and typing speed

Descrierea jobului

Client support by means of phone/ email/ chat
Troubleshooting hardware, software and network related issues
Tech Support for the following programs: SharePoint Online, OneDrive for Business, Exchange Online, Mail Flow & Protection, Outlook (Fundamentals & for MAC), Office Subscription, Skype for Business, Cloud Identity
Offering information/ solutions/ counseling to customers regarding the technical issues and company’s services
Documenting all operations in the company’s database, according to the work procedures
Compliance with company regulations with regards to Data Protection and Information Security
Promoting the products and services of the company by means of knowledge, attitude, information

Oferim:
Attractive salary package
Training for specialized software and applications, IT and soft skills, provided by our trainers
Working in a dynamic and motivated team
Personal and professional development within a stable company
Working environment at international standards


Please send your applications to recrutare@bertelsmann.de

Descrierea companiei

Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages

Technical Support Engineer – German & English - Cluj  -  Arvato Services