Publicat 19 Apr 2019 | Reactualizat 17 Mai 2019 | Expiră 20 Mai 2019

Technical Support and Warranty Engineer

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Technical Support and Warranty Engineer

NHR Agropartners SRL is looking for Technical Support and Warranty Engineers with the main task to interact between premium producers of AG machines and the technical and commercial team in NHR. The selected candidate will be collecting field data from all branches and share it with suppliers, as well as takes care to roll out product improvement programs launched by suppliers to the colleagues in thebranches.
The ideal candidate will be skilled in managing technical challenges in a structured way and will help to increase the technical knowledge inside the company.

Main Responsabilities:
Track, process and complete service reports to comply with the supplier warranty requirements;
Participate in external/internal trainnings
Implement warranty and reporting procedures as per producer guidelines
Continue building and structuring a knowledge database accessible to all Service employees
Participate in critical field interventions, machinery set-up and monitor product improvement program implementation launched by suppliers;
Make sure that all machines sold in the country are having proper documentation ie. Operator Manuals, Repair Manuals, PDI-, Taking Over- and Handing Over Protocols in Romanian Language;
Organize and participate in Field Visits together with technical representatives of suppliers;
Support Sales in machinery configuration and technical inttroduction of machines to clients;
Quality Control on interventions and repairs done for allocted suppliers/service areas
Overall technical support for allocted service zones and first contact for the Regional Team Leaders in the branches for any service related issue;
Candidate profile- Required skills and qualifications:

Motivated and dynamic person, willing to learn and to work in a team;
Stress-resistant, well structued and disciplined,
Curiosity and decency is a must in this position;
Higher Technical Education, preference university graduates
Advanced English, strong organizational and time management skills, mutlitasking
Advanced computer skillls with expereince in Microsoft programs, SAP and technical programs provided by suppliers ie. Diagonose tools, etc.
Driving License B

NHR Agropartners ( is an Austrian owned company (, headquartered in Bucharest and active in the agricultural machinery field, covering equipment sales and aftersales operations. As of today, NHR is operating 13 branches across the country and employs +200 people in Sales, Aftersales and Admin. We are in business since 2000 with steady growth in number of machines sold, as well as number of people employed.

Our young team is striving to become the leader in the industry, a reliable partner to the farmers and to our suppliers. Sustainability is one of our key-elements of success, well trained and dedicated employees, strong brands and loyal Farmers grew NHR to the level of today.
Technical Support and Warranty Engineer  -  NHR AGROPARTNERS SRL

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