Publicat 26 Nov 2020 | Reactualizat 24 Dec 2020 | Expiră 27 Dec 2020

Technical Support Analyst II

17 posturi |  Aplicare externa
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Candidatul ideal

Requirements:

  • Language skills: English at advanced/native level;
Key technical skills:
  • Networking and Mircosoft server experience;
  • Experience working with databases like MS SQL, Oracle;
  • Web development tools (HTML);
  • Previous help desk or Call Center experience (advantage);
  • Web Server applications (MS IIS);
  • Microsoft, Linux Operating Systems;
  • CISCO routers and routing protocols;
  • Data Center operations;
  • Basic knowledge of SW and HW monitoring products: communication cards, communication protocols(SNMP, Modbus, Bacnet);
  • Scripting.

Descrierea jobului

The Technical Support Analyst II will interact with End Users, Channel Partners and other third party vendors to resolve technical issues, will work closely with the rest of the Support team sharing knowledge and work load will interface with all levels of internal Avocent personnel in a professional manner.

Responsibilities:

  • You will be responsible for diagnosing and troubleshooting product software and hardware incidents reported by Customers and/or Vertiv field personnel:
- Software products: Trellis Enterprise, Trellis Critical Insight, Nform, SiteScan, Environet Alert;
- Hardware products: Avocent Hardware products( Dsview, MPU, Autoview, UMG, ACS).
  • Identify and escalates Severity one incidents and work to resolution Severities two, three and four;
  • Communicate to Customer's through the phone and digital medium to speed issue resolution;
  • Reduce incident back log and average incident age within the department;
  • Reports to Tech Support Supervisor or Manager;

Descrierea companiei

VERTIV is a global leader in delivering the hardware, software, analytics and ongoing services customers rely on to enable their vital applications to run continuously, perform optimally and grow with their business needs. VERTIV solves the most important challenges facing today's data centers, communication networks, commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.

We design, provide and service global critical infrastructures that is helping the world to be always UP and Running. We maintain critical buildings (hospitals, railways, airports, financials, underground, stadiums) and support international businesses to make sure the power is always ON. We are here to enable you to always communicate with your family, friends & coworkers worldwide. We are ONE team within a Global structure sharing the big picture and creating a higher impact in a dynamic world. As employees we OWN our personal development and we believe in open communication across the organization, continuous development and appreciation.

Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Technical Support Analyst II  -  Vertiv Group Corp

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