Technical Assistant with French+English - Home/Night shift

Candidatul Ideal

Advanced level of French and English
Ability to work late shifts from Monday to Friday between 15:30 - 00:00
Industry in consumer electronics strongly preferred
Excellent written, oral and analytical skills
Ability to work in a team based environment and deal with employees at all levels
Ability to respond positively to customer emotions, stress and negative circumstances using skillful persuasion
Ability to perform multiple tasks simultaneously i.e. handling multiple chat contacts

Descrierea jobului

Position, responsible for responding to customer inquiries, via chat, email or calls, providing product information, operating assistance, troubleshooting, sales information, repair status and addressing general customer issues.

Demonstrates proficiency in operating assistance and troubleshooting products by utilizing available resources and tools
Evaluate, research and escalate as appropriate for skill level
Advance technical knowledge by studying products in labs and attending training classes
Apply customer service skills and knowledge by recognizing the customer’s value to the company to bring resolution to issues in a timely manner
Interface with servicers or dealers to resolve customer repair or service
Partner with supervisor in addressing possible accommodations related to service and product complaints
Process repair authorizations, secure payment information and forward to appropriate service location
Build complete cases, documenting issues, resolution while managing cases in a timely manner
Accurately process online orders for parts, accessories and secure proper payment
Support customer request for prepost saleproduct, sales information and relay potential sales opportunities
Provide dealer and servicer location information
Provide side by side support for new team members
Exercise empowerment within guidelines when accommodating customers

Descrierea companiei


SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Learn more at www.sitel.com

Publicat 29 apr. 2022 Reactualizat 29 mai 2022 Expiră 29 mai 2022
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