Tech Support with English- Alba/ Brașov/Covasna/Sibiu

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

  • A bachelor's degree in computer science or related technology field is preferred.
  • 1 year of relevant experience in a customer focused position involving technical knowledge of products and services.
  • Professional spoken and written English and interpersonal skills are essential when communicating with customers and clients.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Extensive experience working with different operating systems including Windows and Mac OS.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Descrierea jobului

  • Help the customers: provide client support and technical issue resolution via phone to one of the biggest hardware manufacturer’s customers.
  • Providing help for installing and configuring computer hardware operating systems and applications.
  • Troubleshooting customers’ systems both from a hardware and software perspective (BSODs, OS reinstalls, HDD issues, Windows Updates, limited 3rd party software assistance) and providing support for the Out of Box Experience.Respect all SLAs within their agreed timelines.
  • Work continuously on all tasks until completion, ensuring a stellar customer experience end-to-end.
  • Prioritize and manage your current open cases.Establish a good working relationship with your customers, your team members, and other professionals.

Monday – Friday (08:00 – 20:00)-In shifts

Descrierea companiei

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies. We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.

In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team: if you think you fit the profile, than we are looking forward to meeting you!

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Publicat 26 iul. 2022 Reactualizat 18 aug. 2022 Expiră 25 aug. 2022
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