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Tech Support Associate with English Part Time Weekend Shifts

1 poziție
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Candidatul Ideal

In this position, you will provide software support and implement technology at the operating system level across all server and network areas and for particular software solutions vendor's brands. Work includes L1 and L2 basic and intermediate level troubleshooting.

Skills that make your work successful:
  • You have Medium-Advanced English language skills;
  • You communicate easily;
  • Data Quality;
  • Service Level Agreement understanding/handling;
  • Organization skills, attention to detail and follow through to resolve any outstanding issues;
  • Good technical aptitude with an ability to learn quickly;
  • Computer literacy and working knowledge of Microsoft Office;
  • Self-Motivated, positive attitude and approach.

Descrierea jobului

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction ︁︀​︂︃︃​︇︁​︆︄with career-level guidelines to gain a clear understanding of the expectations for your role:
  • Planning and designing new platforms and integrating new technologies into existing infrastructure
  • Evaluating new technologies and new releases
  • Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies, and best practices
  • Analyze and assess the impact and risk of low to medium-risk changes on production systems
  • Resolve Level1 and 2 incidents affecting the operation availability of production systems, through troubleshooting and implementing known fixes
  • Conduct trend analysis with a focus on the proactive identification of events and issues that threaten the performance and a consistent timely resolution and documentation
  • Deploy standard repeatable build-out install, configure, patch, and maintain appropriate technologies e.g., servers databases network storage software solutions
  • Manage and support backup strategies
  • Analyze system performance indicators and recommend improvement actions
  • Monitor vendor's release notes and plan necessary upgrades and patches as required
  • Assist disaster recovery tests

How we truly care:
  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
  • Travel virtually around the globe, working in a diverse and multicultural environment.
  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
  • Have fun while working, participating in internal company events, sports activities and community initiatives.
  • Save money doing the things you love, having access to different discounts on products and services.
  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

Descrierea companiei

About us

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 449,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.

At Accenture Technology, we investigate and explore the new technologies on the market, to determine how our clients can use them – helping their businesses innovate, grow and improve.

Here, we innovate with the newest technologies. What’s in it for you?

Accenture Technology will allow you to be part of the New. Now and change the world with New IT.

Unleash your skills and transform the world around you. Shape the technology of tomorrow, with the latest digital methodologies and design thinking, like cloud, AI, intelligent automation, DevOps and Agile. Implement innovative solutions to help clients drive disruption and stay ahead of the digital curve.

01 Build bold new business models via application management and implementation services.

02 Create and deliver custom-designed solutions for our clients' most complex technology challenges.

03 Leverage our alliances with leading companies - such as SAP, Oracle, Microsoft, Salesforce, Cisco, HP and IBM – to drive and accelerate real business impact.

04 Incubate and pilot the next wave of emerging technologies for clients based on our applied R&D.

Our people

Individuality, authenticity and inclusivity are core aspects of our culture. At Accenture, we value the passion and strengths of our employees and help them achieve high performance in their careers.

Our office

Our Technology Romania office is located in Bucharest, Westgate Office Park. Find out more about Accenture Technology opportunities, on

Find the latest news and information about Accenture in general and get in touch with us on our Facebook Page - Accenture in Romania or on our website -

Publicat 5 Iul. 2024 Reactualizat 12 Iul. 2024 Expiră 4 Aug. 2024
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