Publicat 04 Feb 2019 | Reactualizat 04 Mar 2019 | Expiră 07 Mar 2019

Team Manager

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal


  • At least one year of management experience
  • One of the roles requires excellent knowledge of English and French
  • The other role requires only excellent knowledge of English
  • Excellent communication skills, both written and verbal
  • Flexible and well-motivated
  • Strong team player with the ability to build relationships with both colleagues and external clients
  • Able to work with minimum of supervision as well as perform under pressure and meet tight deadlines
  • People management and leadership skills essential (documented experience would be an asset)
  • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
  • Plan effectively for future activities and manage unplanned events in a controlled manner
  • ITIL framework awareness, ITIL certification is a strong advantage
  • Understanding the nature of IT service management and ITIL framework awareness

Descrierea jobului

Position purpose and scope of work:

  • Proactively managing Front Line team performance, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls
  • Providing support for the Front-Line team in respect of service/delivery issues
  • Escalation point for technical job related queries
  • Daily and hourly management of Front-Line resources
  • Tracking problem trends and establishing corrective action plans, ensuring that corrective actions are put in place to prevent recurrent problems
  • Day to day staff management
  • Staff onboarding, training and development
  • Supply daily/ weekly/monthly reports
  • Assisting in the planning and implementation of agreed changes to the delivered services
We offer:
  • Attractive salary package
  • Meal tickets
  • Private Health insurance (you can choose between a list of providers)
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini
  • Significant development opportunities within the company
  • Flexible working schedule

Descrierea companiei

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, a people company with more than 200,000 people worldwide, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.

Team Manager  -  Capgemini Services Romania SRL

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