Publicat 22 Oct 2020 | Reactualizat 22 Nov 2020 | Expiră 29 Nov 2020

Team Leader with German (plus English) – Work From Home

2 posturi
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Candidatul ideal

As our new Subject Matter Expert (Team Leader) you will lead a team aiming for top customer service delivery on multiple channels – email, voice. The overall goal is to ensure our team is knowledgeable and delivers top customer service in an accurate, courteous and constant manner. You will be the leader offering support, guidance and day to day management to your team members, as well as being a role model for your crew.

Descrierea jobului

We Offer
Work From Home
Competitive salary package
Career growth opportunities within an international developing team

Your Profile
Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must
Strong people and team management skills proven in similar roles or environments
Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
Able to work in changing environments, where flexibility and quick adaptation are key for success
Good performance indicators and reports management abilities·
Independent, problem solver and customer focused
Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
Availability to work in rotational shifts (including night shifts)

Descrierea companiei

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.

Team Leader with German (plus English) – Work From Home  -  IGT SERVICES AND TECHNOLOGIES S.R.L.

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