Publicat 22 Iul 2019 | Reactualizat 18 Aug 2019 | Expiră 21 Aug 2019

Team Leader with German - 23 months contract

1 post

Candidatul ideal


  • Very good language skills both in spoken and written German
  • Advanced English as second language required
  • Customer oriented mindset
  • Ability to work under stress and good level of attention to details
  • Ability to handle confidential information
  • Analytical thinking and leadership skills
  • Self motivated and proactive attitude
  • Excellent communication and interpersonal skills

Descrierea jobului


  • Ensures that collectors follow the collection strategy and take all the necessary measures in order to reduce the Account Receivable balance
  • Daily monitors the team workflow in order to make sure customer queries are addressed timely and correctly
  • Acts as an escalation point in case of difficult customer queries
  • Analyses the accounts situations in order to recommend/ approve a credit limit/ payment term modification
  • Ensures the proper allocation of blocked orders to the team members in order to meet the KPIs
  • Takes the necessary operational decisions for the customer orders
  • Evaluates & monitors performances
  • Sets KPI / follows KPI
  • Trains, mentors & coaches
  • Acts as an escalation & key contact point on process
  • Motivates the subordinated staff
  • Cascades & communicates all management decisions to the team & ensures follow up
  • Delivers the requested information to the upper management
  • Keeps the attrition rate at a low level
  • Designs & proposes updates for the policies in place in order to achieve targets
  • Coordinates with the other team leaders in the department to ensure shared KPIs are met
  • Coordinates with the other team leaders in the department to ensure that SSCs decisions and initiatives are cascaded timely and appropriately to all teams

Descrierea companiei

OFFICE DEPOT Cluj-Napoca is a SHARED SERVICE CENTER supporting the European business of the leading multinational selling office supplies in Europe. In Cluj we are responsible for financial, data management, sales and project management operations throughout 11 European countries, in 6 foreign languages for activities such as Credit and Collection, Cash Application, Accounts Payable, Project Management, Master Data Management, Data Management Services and e-Business. In OFFICE DEPOT SSC you can grow! We have extensive training and teambuilding programs, we build, develop and promote talent, we organize and actively get involved in social events and activities, we encourage innovation, we put good ideas into practice, feel good at work and… don’t forget to have FUN! JOIN OUR TEAM! Visit our website:

Team Leader with German - 23 months contract  -  Office Depot Service Center