Candidatul ideal

At REI we are looking for a new colleague with leadership/management skills, to occupy the position of Team Leader for our Customer Support with Italian department. We are a company that values skilled and talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all the challenges together.

The main requirements for this job are:

• Proven work experience as a team leader or similar position
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Proficient Italian skills, both written and spoken
• Good English skills, both written and spoken
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Great interpersonal and communication skills
• Critical thinker and problem-solving skills
• Team player
• Degree in Management or training in team leading is a plus

Descrierea jobului

As team leader you need to provide direction, instructions and guidance to the team, for the purpose of achieving certain goals. To be effective as a team leader you need to know your team members' strengths, weaknesses and motivations.
In the same time, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities:

• Managing the day-to-day activities of the team.
• Create a healthy, motivating and inspiring team environment with an open communication culture
• Set clear team goals and KPIs
• Delegate tasks and set deadlines
• Oversee day-to-day teams' operation and performance
• Monitor team performance and report on metrics
• Motivate team members to achieve organizational goals
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Discover training needs and provide coaching
• Develop a well-designed and motivating evaluation program
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

What we offer:

• A motivating salary in order to feel appreciated
• Meal vouchers
• Recommendation program bonus
• Private medical subscription (through Medlife) to be sure that you are staying in good health
• Transport subscription to Metrorex and STB or their equivalent if you are using your personal car
• Location in the city center, only a few minutes away from Piata Victoriei or Piata Romana
• Opportunity for professional growth and development.
• Very good experience working in a company with a nice, friendly and multi-cultural environment
• Fun team-buildings and events

Descrierea companiei

REI Development Services is a young and modern company, established in 2016, providing high standard services, that has a great experience concerning Customer Care, Software/Game Development and many other services related to the Gambling Industry. Our main objective is to provide High-Quality Customer Service to our Partners, which are several important online Casino and Sports-betting sites such as Netbet or Casino777.

We are proud to be part of an international network of companies, giving our employees the opportunity to interact with customers and offices from all over the world.

If you love interacting with customers via email / chat / telephone or you prefer creating software / games, REI Development Services is the perfect company for you.

You will be part of an international team of really cool people, a stress-free environment with colleagues who are always in a good mood, encourage and support you. You will also get to know your colleagues better during some fun activities: sports and teambuilding activities, movie night, etc

Let’s discuss the rest during the interview :)