Publicat 04 Aug 2020 | Reactualizat 21 Aug 2020 | Expiră 21 Aug 2020

Team Coach

5 posturi
Expirat
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Candidatul ideal

Who we are?

We are Webhelp – a global community of passionate game changers. We build human experiences and shape businesses around the globe. We enrich customer experience and business solutions to create long-term value for the world’s most exciting companies. We use our smarts, our hearts and a drive to make business more human.

What you will be doing

As a Team Coach, you’ll be involved in ensuring that your team grows, learns and develops all skills required to provide excellent customer experience and creates brand engagement.


Job Responsibilities:

  • Provide the required knowledge on internal and client processes and products
  • Provide real-time floor support and escalation to frontline advisors
  • Performing coaching actions
  • Log coachings sessions performed within our tools
  • Conduct quality check over a random of cases per each advisor
  • Ensure that each quality check is transformed into feedback
  • Support advisors proactively (high AHT) or on demand (raise hands)
  • Questions are tracked to identify training / coaching needs


Requirements:
  • Proficiency in English is a must
  • At least 6+ months of prior team management experience is required
  • Previous experience in working in turism, in multicultural organizations and across various geographies is preferred
  • Good analytical and synthetic abilities
  • Good knowledge of Word, Excel, PowerPoint
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Good computer skills


What we offer:
  • We offer you good income and a pleasant working environment in the city center (Piata Victoriei)
  • Attractive salary package, including various flexible benefits (for example: meal tickets, monthly transportation discount, etc.), monthly bonuses.
  • Shifts Schedule: Monday – Sunday 08:00 – 17:00; 17:00 – 02:00 (+25% per night hours and weekends)
  • First day at work can be: 12th August, 21st August or 1st of September 2020
  • We want you to be successful and to ensure you maximize your earnings, you will be fully trained and supported by a company renowned for developing its staff

Descrierea companiei

Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

Expirat
Team Coach  -  WEBHELP ROMANIA

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