Systems Engineer

Oraș de lucru
Tipul job-ului
Nivel carieră
Salariu Nespecificat
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Candidatul Ideal

As we are growing in Iasi, we are looking to add a few new colleagues to our team. At the moment, we are looking for 2 3rd line system Engineers who would be:

• Planning and managing support ticket queue’s
• Receiving and dealing with user support calls.
• Setting user expectations, and regularly (min. daily) keeping the user updated on the progress of their ticket.
• Liaising with 3rd party suppliers on user’s behalf.
• Escalating support tickets that cannot be completed within agreed service levels
• Documenting of all worked carried out into the ticket system – If it’s not documented, it did not happen!
• Adhering with all established processes, guides, checklists.
• Weekly update of the individual’s KPI performance.
• Entering accurate time entries and to submit Time Sheets end of each week.
• Performing a regular ticket check throughout the day.
• Participating in scheduled huddles and meetings.
• Effective Internal and User Communications
• Assisting Level 1 team and Level 2 Team with their tickets, and when required to take over tickets which needed to be escalated from them.
• Taking part occasionally in Projects
• Occasional onsite customer visits.
• Working with Central Services Engineer and Reactive Support Desk Team Leader on developing standards and improving efficiency.

Descrierea jobului

Technical Skills
• Minimum of 4 years of experience in network / IT systems and troubleshooting steps.
• Microsoft Windows Server (current and supported versions)
• Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)
• Microsoft Office Exchange 365
• Backup technology
• Hyper V (current and supported versions)
• Desirable: Working with cloud technologies.
• Desirable: Cyber Security knowledge/experience
• Desirable: Microsoft Azure
• Desirable: Worked with MSP tools.

Critical Competencies
• Ability to improve customer service, perception, and satisfaction
• Leadership: Ability to participate in problem resolution. Quick to learn and take charge. A self-starter committed to finding creative solutions to difficult problems.
• Ability to work in team environment.
• Excellent written and verbal communication skills. Will handle sensitive and proprietary information with complete confidentiality.
• Business awareness of how IT relates to business strategy and goals
• In-depth knowledge of the Ziptech’s service catalogue and how our products and services relate to customer needs
• Self-motivated with the ability to work in a fast-moving environment
• Understand and utilise Ziptech’s support tools, techniques

Descrierea companiei

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Publicat 9 nov. 2021 Expiră 9 dec. 2021
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