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- At least 4 years previous working experience in providing help desk or customer support over phone, IM, email, and/or remote session;
- Service orientation personality with pleasant and good customer service skills;
- Good self-learning ability and ability to prioritize planned and unplanned tasks;
- Strong knowledge of core Active Directory services, Remote Desktop services, and remote assistance tools;
- Strong working and supporting experience in PC, Mac, Linux, smartphones, tablets, printers;
- Client focus: identifies and satisfies the needs of the internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with internal clients;
- Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
- Manage queue of incoming inquiries, determine prioritization, and address appropriately;
- Respond to assigned customer questions, problems and concerns and adheres to SLA;
- Own a follow-up tickets to closure;
- Provide PC services including imaging, deployment, repair, upgrade and asset management;
- Provide end user software services for Windows, iOS, Mac, Android;
- Provide on-site support for network, server, hardware upgrades or projects at site;
- Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.);
- Maintain and update internal knowledge base and self-service articles;
Since 2010, Playtika has been a pioneer in the games industry.
We were among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.
Our games have stood the test of time, leading with top-grossing titles for over five straight years.
As new trends and technologies continue to disrupt and reshape the gaming landscape, our eyes are keenly set on becoming the world’s leading provider of casual game entertainment. Through our diverse and constantly growing portfolio of games, we seek to create the most engaging and beloved entertainment experiences in the world.