Publicat 08 Mai 2018 | Reactualizat 05 Iun 2018 | Expiră 08 Iun 2018

Switchboard Operator with German

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Candidatul ideal

Minimum Skills

  • Experienced operator of a Desktop Computer System and possess a familiarity of MS Operating Systems (Vista / Windows 7)
  • Experienced using Microsoft Office applications : Excel, Word
  • Abilities navigating internet/intranet using Internet Explorer
  • Demonstrated ability in using Communication applications such as E-Mail/telephony equipment
Soft Skills
  • Good verbal communication skills in German Language (B2/C1)
  • Effective communicator
  • Good organisational and administrative skills
  • Good interpersonal skills
  • Able to act assertively and confidently
  • Ability to work under pressure and deal with demanding situations
  • To learn quickly in a changing environment
  • To use own initiative and make decisions
  • Ability to prioritise and manage own workload
  • Team player - helping the team to achieve objectives, identifying issues in an objective and factual manner
  • Ability to communicate effectively at multiple levels
  • Meets challenges with a positive attitude
  • Enthusiastic
It is a requirement of the Switchboard team to provide a flexible approach to their normal duties and support the wider team as and when business requirements dictate. It is on occasion necessary to undertake additional duties and training where necessary in order to provide cover in the event of absence and in the event of increased work volumes.

Descrierea jobului

  • Working in a team as a German Switchboard Operator for an automotive company.
  • You will have a fantastic telephone manner and ability to deliver excellent customer service over the phone.
  • You will be able to speak basic English.
  • You must be able to encompass our professional and friendly values at all times.
  • A working knowledge of standard IT packages, attention to detail and organisational skills are essential.
  • Previous telephone experience is essential.
  • Responsible for answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Ensure that all the calls are routed to the appropriate department or person in polite and professional manner.

General day-to-day duties include but are not limited to:
  • Handle outgoing, interoffice or incoming calls.
  • Experience of providing front line customer service in a courteous, welcoming manner.
  • Take and relay messages.
  • Handle emergency calls.
  • Assist callers with other questions.
  • Provide customers with telephone numbers and other information.
  • Place a person-to-person call.
  • Perform receptionist functions as needed.
  • Handle all directory assistance queries
  • Perform duties such as typing and sorting mail.

Descrierea companiei

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

Benefits:

• Lunch vouchers
• Excellent relocation support.
• A modern fun, dynamic and challenging work environment.
• Team building activities and networking opportunities.
• Competitive bonus incentive.
• Professional and professional development.

Expirat
Switchboard Operator with German  -  Concentrix CRM Services