Support Engineer

Yalos Software Labs SRL 1 poziție
Anunț verificat

Anunț verificat

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Candidatul Ideal

Your Profile:
  • You are passionate about technology;
  • You want to develop your technical skills;
  • You are able to adapt and react to change;
  • You want to be part of a top-notch team;
  • You are willing to learn and perform in order to promote to the next level.

Requirements:
  • Bachelor’s degree;
  • Fluent English;
  • Ability to communicate effectively (verbally and written) with end users;
  • Basic knowledge of multidimensional databases;
  • Basic knowledge of cloud computing;
  • Basic knowledge of Linux/UNIX systems;
  • Willingness to work in a dynamic, multinational environment;
  • Analytical skills.

Nice to have:
  • 1 year+ experience in a similar field;
  • Experience with customer care;
  • Experience with ticketing platforms (Salesforce, JIRA, etc.);
  • Experience with SQL (MySQL, PostgreSQL, etc.);
  • Experience with cloud platforms (preferred Microsoft Azure).
  • Basic knowledge of Networking (TCP/IP, VPN, SFTP, HTTP(s), DNS, SMTP, Proxy, etc.);

Descrierea jobului

Your Role:
  • Provide technical assistance to our customers;
  • Respond to incidents;
  • Perform software troubleshooting;
  • Document and solve application issues;
  • Apply internal practices and procedures to our services in order to keep the SLA met;
  • Work in close contact with the other teams (2nd and 3rd level Support, SRE).

What we offer:
  • Attractive salary;
  • Meal tickets and Gift card;
  • A monetary bonus (KPI) for the top performer each month;
  • Private healthcare (Regina Maria – Premium partner);
  • Top-notch equipment;
  • Professional courses and certifications;
  • Opportunity to grow and develop within the company;
  • An amazing working environment;
  • Kind and professional people to work with;
  • Social events (Teambuilding, Christmas party, Barbeque meetings, etc.).

Descrierea companiei

Who we are:

We are a team of software engineers based in Bucharest. Our company puts emphasis on developing our people, the right way. Yalos will invest into your training and will help your professional career to grow.
We’ve been working in close contact for years with our partner, Jedox. They provide a highly acclaimed business intelligence solution for companies all around the world, for which we provide cloud infrastructure and technical support.

Your focus will be placed on technical support for Jedox software.
This position implies working in 12 hour-shifts (24x7) with 4-5 days off in between.
Night and weekend working hours have differentiated pay (25%).
The working schedule is 07:00-19:00 or 19:00-07:00 (during training you will work 8 hours/day, from 09:00 to 18:00).
Publicat 10 Oct. 2022 Reactualizat 7 Nov. 2022 Expiră 9 Nov. 2022
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