Support Engineer remote (Danish and English)

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Candidatul Ideal

Are you an ultimate team player who will support a pleasant environment within the team?

We are looking for new colleagues to join our team, in a remote set-up, in any city in Romania, as well as in Sibiu and Bucharest, where our offices are located.
Danish and English speakers are welcome to apply for our roles - for our current or future opportunities!

As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.

Want in? Let’s see:

• Do you speak Danish and English at an advanced level?
• If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
• You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
• If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
• You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!

Descrierea jobului

Imagine a day at Stefanini - Take a look!

• You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
• You will log in remotely to clients’ computer in order to solve the software issues easily;
• You will document the issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;

You will be awarded for your success with:

• Long term collaboration: Contract for unlimited period of time;
• Longer vacations: Up to 27 days Annual Vacation;
• Learning opportunities: IT and Soft skills training provided by our specialists;
• Health benefits: Private Medical subscription;
• Bonus for referring new colleagues;
• Private Medical subscription;
• Flexible benefits: Meal tickets, Private pension, Certified courses, Gift vouchers;
• Tailored Career Path;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.

Sounds like your next challenge? 🎯Apply today or reach us at for assistance – we are always happy to help.

Before applying, do you want to know more about us? Then check our Life at Stefanini page, Facebook and Instagram where we regularly post insights from our colleagues. ☑

Descrierea companiei

We are a Brazilian company with over 34 years of experience in providing IT services globally, from IT infrastructure outsourcing to developing software applications. The company is present directly in 40 countries, through its 73 offices around the world, and has a portfolio of over 500 active clients. Clients come from sectors like financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector and benefits from a complete set of mature and professional services, which cover the entire life cycle of an application.

We’ve been on the Romanian market for 15 years, and since then we have gathered a team of over 1600 colleagues in our offices in Bucharest and Sibiu.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well. We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for a coffee and a talk on your future career with us!

Publicat 2 dec. 2021 Reactualizat 1 ian. 2022 Expiră 1 ian. 2022
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