Publicat 07 Dec 2017 | Expiră 06 Ian 2018

Support Engineer (FRENCH)

1 post

Candidatul ideal

• FRENCH – advanced level and ENGLISH knowledge – at least medium level;
• Motivation for learning new information;
• A team player that shows flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Able to communicate problems/issues to customers in a non-technical manner.

Descrierea jobului

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Benefits:

You will be awarded for your success with:

• Attractive salary package;
• Up to 27 vacation days;
• IT and soft skills trainings provided by our specialists;
• Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists;
• Expanding your IT know-how in different specialized software and applications;
• Friendly, fun and young team.

Descrierea companiei

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT infrastructure outsourcing to software application development. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.

We believe that happy employees equals happy customers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.

Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT

Support Engineer (FRENCH)  -  Stefanini Romania SRL.