Publicat 17 Mai 2021 | Reactualizat 16 Iun 2021 | Expiră 17 Iun 2021

Supervisor with French (plus English) – Work From Home

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Expirat
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Candidatul ideal

Your Profile:

  • Fluent in French (min. C1 level speaking and writing) and solid English knowledge are a must
  • Team management skills proven in similar roles or environments
  • Knowledge of airlines booking software such as Galileo, Amadeus is a valuable advantage
  • Able to work in changing environments, where flexibility and quick adaptation are key for success
  • Good performance indicators and reports management abilities
  • Independent, problem solver and customer focused
  • Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
  • Availability to work in rotational shifts

Descrierea jobului

As our new Subject Matter Expert (Supervisor) you will lead a team aiming for top customer service delivery on multiple channels – email, voice calls. The overall goal is to ensure our team is knowledgeable and delivers top customer service in an accurate, courteous and constant manner. You will be offering support, guidance and day to day management to your team members, as well as being a role model for your crew.

Main responsibilities

  • Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
  • Lead a team of Contact Center Representatives
  • Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
  • Coaching a group of agents, leading by example, helping them to perform as a team
  • Perform Quality Control for the assigned project team
  • Interact with the client, share feedback on process priorities
  • Escalate superior process or client related needs to superior level together with suggested ways forward

We Offer:
  • Work From Home
  • Competitive salary package
  • Career growth opportunities within an international developing team

Descrierea companiei

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.

IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.

www.igtsolutions.com

Expirat
Supervisor with French (plus English) – Work From Home  -  IGT SERVICES AND TECHNOLOGIES S.R.L.

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