The Studio Head will be responsible for the overall profitability of the Bucharest studio. An emphasis on strong collaboration with Delivery in all lines of business, ensuring exceptional outcomes for our clients. Key relationships will be built with all Support Functions including HR, IT, Workplace Experience, and Finance. The Studio Head will ensure that the studio meets or exceeds PTWI key performance indicators, including, Compliance, Infosec, Quality, Employee Engagement, Client Satisfaction, and Business Growth. The Studio Head will achieve profitability by forecasting revenue and costs across all studios.
Experience in managing financial performance and operating at a strategic level
Experience in managing people in a global organization and ability to work in a culturally diverse organization
Experience in maintaining and growing client relationships and consistently exceeding contractual SLA’s
Able to inspire directs to reach new heights in delivery, and to represent our culture of quality and flexibility, where our clients and their customers define us
Ideally 6+ years’ progressive operations management experience, with 3 years of overall responsibility for a studio or country
Experience in Gaming, BPO, and Multi-Lingual environments would be advantageous
Open to travel, if and when necessary
Management and Analysis of studio budget and P&L, adjusting as required to maintain profitability and growth
Implement, drive, and maintain business strategy on Work from Anywhere model
Adherence to company infosec policy both in-studio and for remote employees, ensure compliance with relevant legislation applicable to each Studio/Employee location, e.g. Employment Law, Health & Safety regulations, etc.
Support Compliance and IT leaders to ensure adherence to ISO and participate in Audits
Build effective relationships with clients and ensure all SLA’s and quality standards are met or exceeded
Work with Delivery heads to drive improvements in the quality of service PTWI provides to all clients
Improve the organization through the application of best practice procedures and policies
Manage the performance and development of all direct reports
Take an active role in the set-up of new projects or enhancements to existing engagements
Serve as an escalation point for escalated customer issues
Take an active role in promoting PTWI as a diverse, equitable, and inclusive employer
Excellent leadership, team working, and inter-personal skills
Planning and organization skills and ability to adapt to changing priorities in a fast-paced environment
Excellent knowledge of Financial Analysis to support decision making
Excellent written and verbal communication in a global organization
Proven track record of delivering to tight deadlines
Unquestionable personal integrity, unswerving commitment, and a sense of urgency
Ability to establish credibility and be decisive while recognizing and supporting the organizations
Sound knowledge of supporting and implementing change
What we offer
Attractive remuneration, eligibility into company bonus scheme.
Insurance and other benefits.
You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and leadership support and the opportunity to work with the biggest games clients in the world.
Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative teamwork with people from all around the world, different nationalities, and languages.
A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the well-being of our employees and have a dedicated employee wellbeing program.
PTW is a video games services company that supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year on year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.
We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW Family of Brands includes 1518, SIDE, and Orange Rock. 1518 is our global award-winning art services studio. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.
Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people and their careers. We actively turn to team mates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethically sound. Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We have unwavering loyalty to our DNA, our culture, our values, and ourselves.
Welcome to PTW