Publicat 29 Iun 2020 | Reactualizat 27 Iul 2020 | Expiră 30 Iul 2020

Specialist Technical Support

1 post
Expirat
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Candidatul ideal

Technical support specialists provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists deal directly with end users and must effectively communicate answers in a way they can understand. Technical support specialists must have excellent working knowledge of all the systems and services provided to be able to support bank employees and create a positive experience for each requester. This position is required to work shifts and provide 24/7 support.

Qualifications :

Education Required:
A bachelor's degree in computer science or related technology field is preferred
Required Knowledge, Skills, and Other Abilities:
Knowledge of basic Networking, TCP/IP and Windows file sharing
Knowledge of Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows 7, Windows 10 is desirable
Good writing, communication, mechanical, and computer skills
Should be knowledgeable in diagnosing/fixing/troubleshooting hardware and software issues
Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)
Knowledge of DNS, Kerberos and Windows Authentication
Windows Server administration, systems documentation, backup configuration, systems performance monitoring, systems availability monitoring
Knowledge and troubleshooting skills for Group Policy on local workstations and servers
Ability to assist in troubleshooting network and system issues
Critical thinking and problem solving skills
Self-starter and drive to take initiative and own issues
Ability to demonstrate supportive relationships with peers, customers, partners, and corporate executives
Attention to details

The following will be considered as an advantage:
Bachelor’s Degree in Computer Science related field or have MCSE Certification

Descrierea jobului

Responsibilities :
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Repsonsible for day closer procedure
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
Be “on-call” for all periods as assigned by manager, including participation in after hours support
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsInstall and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Repsonsible for day closer procedure
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
Be “on-call” for all periods as assigned by manager, including participation in after hours support
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests

Descrierea companiei

TBI Bank is a consumer, SME and merchants focused phygital lender operating in Bulgaria, Romania, Germany, Sweden, and Poland. We are part of 4finance, one of Europe’s largest digital consumer lending groups. Through an own network of 300 locations, a variety of digital channels, and a trusted network of over 10 000 merchant locations, TBI Bank has been serving more than 1 million customers. Alone in 2019 we have granted more than 500 000 loans. Our successful business model and customer-focus approach allowed us to be one of Bulgaria’s most profitable and efficient banks in the last 4 years (Capital K10). TBI Bank’s team of dedicated professionals works hard for a future powered by technology in order to become the next gen digital lender.

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TBI Bank este un "phygital lender" dedicat consumatorilor, IMM-urilor și comercianților care operează în Bulgaria, România, Germania, Suedia și Polonia. Facem parte din 4finance, unul dintre cele mai mari grupuri de creditare digitale din Europa. Printr-o rețea proprie de 300 de locații, o varietate de canale digitale și o rețea solida de peste 10 000 de locații comerciale, TBI Bank EAD Bulgaria a deservit peste 1 milion de clienți. Numai în 2019, am acordat peste 500 000 de împrumuturi. Modelul nostru de succes și abordarea orientată către client ne-au permis să fim una dintre cele mai profitabile și eficiente bănci din Bulgaria în ultimii 4 ani (Capital K10). Echipa de profesioniști a TBI Bank lucrează intens in directia unui viitor sustinut de tehnologie, pentru a deveni următorul creditor de generatie digitala.

Expirat
Specialist Technical Support  -  TBI Bank

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