Specialist Customer Support

Proven customer support experience or experience as a client service representative;
Track record of over-achieving objectives;
Strong phone contact handling skills and active listening;
Familiarity with CRM systems and practices;
Customer orientation and ability to adapt/respond to different type of characters;
Ability to multi-task, prioritize, and manage time effectively;
Accurate and precise working attitude;
Excellent team player;
Fluent in English;
MS office or other IT relevant systems (advantage);
Experience in working with digital customer service tools is a plus.

Manages online customer collaboration;
Processes and tracks various customer requests and contracts fulfillment;
Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards;
Places, cancels or adjusts orders;
Handles requests coming via email, phone, portal, etc;
Builds sustainable relationships and trust with customer accounts through open and interactive communication;
Executes marketing activities to current customers;
Process and maintain customer database of master data, price conditions, contract details, other commercial terms;
Manage physical documents related to CSO Card & CMT (contracts, additional documents, financial documents, invoices, etc.) and maintain an updated database of physical document flow;
Ensure the archiving for all documents related to their activity according to the legislation and internal archiving regulations communicated;
Sends the contract termination documents to the inactive card customers, archive and close the respective contracts in the system;
Performs additional tasks within his/her area of expertise and responsibility according to defined working procedures and performance KPI's.

PR/022975