Publicat 06 Aug 2020 | Reactualizat 03 Sep 2020 | Expiră 06 Sep 2020

Solutions Delivery Consultant, Voice

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Candidatul ideal

The Solutions Delivery Consultant is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. You will function as an integrator between the customer's business needs and technology solutions and will directly impact the success and retention of the customer. You will also collect detailed customer requirements, write System Design Documents, configure 8x8 and 3rd party product features and services, train administrators and end-users, and troubleshoot deployment issues.

The Solutions Delivery Consultant will assist customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, you will work closely with Sales, Project Management, 3rd party technicians, and the customer's IT staff to create and carry out deployment projects according to schedule, collaborating both on-site from 8x8 headquarters and remotely.

Descrierea jobului

Responsibilities:

  • Gather functional and business requirements from customers and translates them into System Design requirements. Provides hands-on configuration, testing, documentation, and technical assistance to customers, resellers, and vendors during 8x8 deployments.
  • Collaborate with Sales, Engineering, and Project Management team members to ensure customer requirements are fully captured and successfully deployed.
  • Identify design issues and follows-up with Project Management and Engineering for successful resolution
  • Configure PBX, call flows, user profiles and call management features
  • Perform site surveys and network validation
  • Test system and ensure proper routing of calls, including performing troubleshooting and escalation as necessary
  • Provide on-site and remote training of customers administrators and end-users
  • Provide full documentation of the deployment to assist in the successful transition of the customer to our support teams
  • Work with cross-functional internal groups to channel customer feedback to help improve 8x8 products and services
  • Demonstrate a passion for the continued success of our customers

Qualifications:
  • Working knowledge of telephony, PBX, SIP Trunking and UC technology
  • Experience configuring routers, troubleshooting and supporting LAN/VoIP systems
  • Ability to manage multiple projects simultaneously
  • Demonstrated ability to take ownership of deployments through successful completion
  • Excellent interpersonal skills demonstrated in a customer-facing environment
  • Strong organizational and problem-solving skills
  • Ability to work independently as well as in a team environment
  • Flexible schedule to accommodate travel and off-hour deployment requirements

Working Schedule:
  • Schedule required to cover US East Coast working hours: 15:00 - 00:00 local time interval (EET)

Working at 8x8:
  • Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology

Descrierea companiei

8x8 International it is an affiliate of 8x8 Inc, a leading provider of enterprise cloud communications solutions. Using a single, proprietary platform, which is referred to as the 8x8 Communications Cloud™, the Company offers unified communications, team collaboration, contact center, analytics and other services to business customers on a Software-as-a Service (SaaS) model. 8x8’s solutions provide businesses with a secure, reliable and simplified approach for businesses to transition their legacy, on-premise communications systems to the cloud. 8X8 eliminates information silos to show vital, real-time intelligence across all clouds, applications and devices to improve individual and team productivity, business performance and customer experience. 8X8 has over fourteen hundred employees and operates in over 100 countries across six continents. The Company’s customers range from small businesses to large enterprises since the products and services are suitable for any sized business and customizable to specific user needs. Most of the Company’s communication services are provided on a SaaS model, with monthly billing of service fees and usage charges under contracts that range from one to four years.

Expirat
Solutions Delivery Consultant, Voice  -  8x8 International SRL

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