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The Siebel Support Specialist will be a member of the GESi Service Delivery Systems team, reporting directly to the GESi Siebel Delivery Manager. The Siebel Support will be dedicated to the BU ADP France and will work in collaboration daily with the System Team in France.
The role will include responsibility in supporting and maintaining the best practices the Siebel CRM, BPMS for ADP France
In addition to strong Siebel support experience, this role will require Siebel System administration knowledge, excellent communication skills and experience in working on large International projects.
Essential Job Functions
Participate in the deployment of Siebel, BPMS & Medallia by providing support for Siebel environments (Production and test environments) for ADP France.
Work in collaboration with associates in France, other support team members and also be the point of contact for support cases .
Responsible for Tier1 support and should be capable of validating, analyzing the issue
Escalade to Tiers 2 support to investigation
Follow the progress of resolutions
Contribution for the release testing
Experience in Client Support Services
Good experience on Job monitoring, trouble shooting and being accountable to application end users
Capacity to investigate and resolve issue
Be proactive to improve systeme and practices
Experience in working in a large international development team environment
Excellent Communication & excellent analytical skills
Good experience in applying patches
Able to work both supervised and unsupervised
French level B+
Required appreciated skills
Minimum of 2 years of experience in working in Siebel Support project as a Support specialist/Team member
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
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