Publicat 12 Ian 2021 | Reactualizat 09 Feb 2021 | Expiră 12 Feb 2021

Shift Leader

1 post
Expirat
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Candidatul ideal

Minimum qualifications

  • Experience in similar role
  • Digital literacy to include knowledge of troubleshooting and client support
  • Familiarity with remote monitoring and diagnostics solutions and concepts
  • Ability to work independently with minimum direction
  • Effective interpersonal skills. Demonstrable ability to effectively collaborate with cross-functional teams
  • Highly motivated team-player
  • Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach

Preferred qualifications
  • Masters in Computer Science preferred
  • Expertise in analyzing and solving network performance and communication issues (Wan, LAN, VPN, cellular)
  • Demonstrable understanding of TCP/IP protocols, Layers of Networking, IP addressing, routing, LAN, WAN, DHCP, DNS, Active Directory 2003/08, firewalls & switches as it applies to isolating
  • Can guide others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget. Defines quality requirements
  • Ability to serve as a trusted technical advisor to improve customer outcomes using out-of-box

Descrierea jobului

  • Take a leadership role in Strategizing with internal and external customer to prevent and tackle issues
  • Supervising employees, assigning duties, and creating a shift schedule. Ensuring duties are performed efficiently
  • Engage with clients on day to day operations, organize and lead weekly calls to facilitate implementation of solutions while adhering to change control, compliance protocols
  • Knowledge transfer – write user documentation and case notes. Act as a technical resource or mentor other team members
  • Primary contributor to Knowledge Management system for customer specific configuration details that will benefit the greater Customer Center team

What can we offer?
  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment;
  • Various trainings (initiating, soft skills);
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services or Insurance).

Descrierea companiei

We are Genpact. Transformation happens here!

With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

Genpact in Romania

We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

A constantly growing company

In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

Why Genpact?

While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

What you should expect from Genpact?

In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

What Genpact expects from you?

As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

Work from an office built like a home!

In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).

In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

What are you waiting for? Learn more about us on www.careers.genpact.com


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Expirat
Shift Leader  -  GENPACT ROMANIA

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