ServiceNow Process Consultant

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Candidatul Ideal

· Experience of ServiceNow is an advantage;
· Knowledge of ITSM;
· ITIL qualification;
· Understanding of Agile Scrum methodologies is an advantage;
· Familiar with MoSCoW techniques and user stories creation;
· Strong skills with MS Office tools (Word, Excel, PowerPoint and Visio) and SharePoint;
· Excellent communication skills and interpersonal skills;
· Have a proactive, can do attitude;
· Ability to work both independently and as part of a team;
· Comfortable working with a diverse set of contractors and customer personnel;
· Previous experience of creating and presenting requirement documents to stakeholders.

Descrierea jobului

· Responsible for gathering business, functional and non-functional requirements pertaining to a given project;
· Understand the AS-IS and TO-BE processes;
· To provide guidance/coaching to the customer when there's opportunities to eliminate "waste"(LEAN concept) from the processes;
· Ensure Stakeholder sign off is obtained to support submitted documentation;
· Assist customer in defining requirements and suggest ideas;
· Assist offshore team in knowledge transfer of existing systems and requirements;
· Assist with co-ordination of UAT and support UAT, verifying defects/issues with Clients;
· Participate in Testing when needed (platform upgrades);
· Assist Project Managers with project scope, estimation and planning;
· Assist Bid Manager in pre-sales support activities when requested;
· To work with Solution Team to verify acceptance criteria meets customer requirements;
· Ensure system administration activities are actioned;
· Capable of working to deadline dates;
· Willing to travel.

Descrierea companiei

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679). Further details about our Data Protection Policy can be found here: http://sccintranet/uk/gdpr-information/.

We are SCC – great things happen when we work together!

Publicat 2 dec. 2021 Reactualizat 1 ian. 2022 Expiră 1 ian. 2022
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