Publicat 18 Feb 2019 | Reactualizat 18 Mar 2019 | Expiră 21 Mar 2019

Service Improvement Manager - Project Based

1 post
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Candidatul ideal

  • Excellent English skills
  • Demonstrable experience of having designed and implemented significant programmes as well as productivity improvements
  • Demonstrated ability to work collaboratively - and lead - in a matrix management environment
  • Strong experience of IT, service delivery or consulting
  • Strong people management experience, projects and client interaction experience
  • Relevant professional qualifications (e.g. ITIL, Lean Six Sigma, PMI)
  • Strong Project Mgmt skills
  • Good communication skills both verbal and written
  • Negotiation skills
  • Proactive approach and self-motivated to work individually and in a team
  • Ability to build strong relationships with remote delivery organization and client interface
  • Ability to engage with cross functional, global and multi-lingual teams for support

Descrierea jobului

Job Role Summary

  • To work alongside the Head of Service Improvement for MPS capability with direct ownership for key programmes.
  • Pro-actively drives programmes within International Operations MPS Capability. IO MPS covers programmes that span the entire Managed Print Service Offering with Europe and the Developing Markets (IO & DMO).
  • These programmes will involve interface and co-ordination with the IO and DMO Countries, Global Teams and key Value Chain Partners (e.g. GCC, MAS etc), working with Customer and Supplier relationships.
  • To lead programmes with IO MPS Capability scope, To deliver programmes to scope and timescales outlined. To co-ordinate and manage programme Stakeholders for action implementation and programme review
  • Makes revisions to policies, processes, procedures and plans where necessary. Develops and propagates knowledge of improvement actions to improve organisational learning.
  • Creates and Manages Service Implementation Plans (SIP’s) to realise improvements. Considers Customer, Xerox and External (e.g. legislation / compliance) requirements.
  • Measures, reports and communicates progress of on service improvement initiatives.
  • Responsible for establishing processes, at a capability level and in line with GSDM Model.

Descrierea companiei

Think of all the possibilities. We do. #MadeToThink
In the era of intelligent work, we’re not just thinking about the future, we’re making it. Xerox Corporation (NYSE: XRX) is a technology leader focused on the intersection of digital and physical. We use automation and next-generation personalization to redefine productivity, drive growth and make the world more secure. Every day, our innovative technologies and intelligent work solutions—Powered by Xerox ®—help people communicate and work better. Discover more at

Service Improvement Manager - Project Based  -  XEROX SHARED SERVICES ROMANIA SRL

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