Publicat 04 Feb 2019 | Reactualizat 04 Mar 2019 | Expiră 07 Mar 2019

Service Improvement Manager - Project Based

1 post
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Candidatul ideal

  • Excellent English skills
  • Demonstrable experience of having designed and implemented significant programmes as well as productivity improvements
  • Demonstrated ability to work collaboratively - and lead - in a matrix management environment
  • Strong experience of IT, service delivery or consulting
  • Strong people management experience, projects and client interaction experience
  • Relevant professional qualifications (e.g. ITIL, Lean Six Sigma, PMI)
  • Strong Project Mgmt skills
  • Good communication skills both verbal and written
  • Negotiation skills
  • Proactive approach and self-motivated to work individually and in a team
  • Ability to build strong relationships with remote delivery organization and client interface
  • Ability to engage with cross functional, global and multi-lingual teams for support

Descrierea jobului

Job Role Summary

  • To work alongside the Head of Service Improvement for MPS capability with direct ownership for key programmes.
  • Pro-actively drives programmes within International Operations MPS Capability. IO MPS covers programmes that span the entire Managed Print Service Offering with Europe and the Developing Markets (IO & DMO).
  • These programmes will involve interface and co-ordination with the IO and DMO Countries, Global Teams and key Value Chain Partners (e.g. GCC, MAS etc), working with Customer and Supplier relationships.
  • To lead programmes with IO MPS Capability scope, To deliver programmes to scope and timescales outlined. To co-ordinate and manage programme Stakeholders for action implementation and programme review
  • Makes revisions to policies, processes, procedures and plans where necessary. Develops and propagates knowledge of improvement actions to improve organisational learning.
  • Creates and Manages Service Implementation Plans (SIP’s) to realise improvements. Considers Customer, Xerox and External (e.g. legislation / compliance) requirements.
  • Measures, reports and communicates progress of on service improvement initiatives.
  • Responsible for establishing processes, at a capability level and in line with GSDM Model.

Descrierea companiei

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Service Improvement Manager - Project Based  -  XEROX SHARED SERVICES ROMANIA SRL

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