Service Desk with German

• Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support with a focus on technical part
• Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary
• Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
• Customer-oriented and cool-tempered
• Advanced level of German ( B2-C1) and a medium level of English ( B1)
• Ability to work in a team and communicate effectively
• Proven experience in IT support
• Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

• Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
• Identifying and assessing customers’ needs
• Support for basic customer issues and requests related to IT systems and applications
• Escalate service requests that cannot be scheduled within agreed service levels
• Improve customer service, perception, and satisfaction
• Maintain the Knowledge Base informationTrain and assist junior colleagues

ENABLING YOU TO SHAPE A BETTER TOMORROW

Functioning as a technology and business partner, MHP digitalizes its customers’ processes and products, and guides them through IT transformations along their entire value-creation chain. MHP is a digitalization pioneer for the mobility and manufacturing sectors with expertise that can be transferred to a wide range of industries. MHP is also a premium partner to thought leaders on the path to a better tomorrow.

MHP serves over 300 customers worldwide, including large corporations and innovative SMEs. MHP advises on both operational and strategic issues, offering proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

MHP has been shaping the future alongside its customers for 25 years. The MHP team of over 3,000 employees is united by the company’s promise of excellence and sustainable success. This promise continues to drive MHP – today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

https://www.mhp.com