Service Desk with French & German (both written and verbal)

Temps HR 1 poziție
Anunț verificat

Anunț verificat

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Candidatul Ideal

• Fluency in German and French (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Ability to perform under pressure
• Ability to multi-task


Descrierea jobului

• Proven IT education or 1 year job experience in customer support
• Proven remote support know-how
• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitudeResponsabilitatiWhat to do:
• Providing initial remote technical software & hardware support to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates

Descrierea companiei

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Covered Markets: IT, Retail, Pharma, Call Center, Security, Infrastructure, SSC, BPO, Construction, Finance, Medical, E-commerce, FMCG etc.

If you want to meet us please drop us a line or visit our website at https://www.tempshr.ro/

Publicat 17 Ian. 2023 Reactualizat 24 Ian. 2023 Expiră 16 Febr. 2023
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