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• Extended Business Hours Requirements
• Excellent command of English language, for operational availability
• Network knowledge - 2G and 3G knowledge is s a plus
• Stress resistance, Perseverance, Accuracy and Customer focus
• Takes initiative
Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment. A Service Desk technician is usually exposed to multiple departments and communication tools. Main responsibilities will be TT triage and dispatch, handling escalations and TT life-cycle. Service Desk presents a very dynamic job, with both technical and communication responsibilities.
Responsibilities & Tasks:
• Works with the applications for trouble ticket management and work orders
• Handles mailbox, escalations and chasing on trouble tickets
• Dispatchers work orders to the Field Engineers and follows-up until closure
• Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
What we offer:
To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.
In the Romanian Center we are well known for providing:
• Modern, energetic, global working environment
• Access to latest technology and ability to work to develop new tools and showcase your bright ideas
• Opportunities for continuous learning & professional growth and promotion
• Work in a dynamic company along with the smartest people in the industry
• Comprehensive benefits package: including premium healthcare & gym subscriptions
• Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting
Did you know that more than half the people in the world now have a mobile phone? That's 5 billion people! It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson enables innovative ways of doing business and shaping the future together, as well as a renewed approach to global challenges such as education, healthcare, climate change and our use of natural resources.
We are undergoing a continuous transformation process to achieve our Networked Society goal. Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Thanks to our employees’ curiosity, determination and proactive approach, our technologies have transformed and shaped the future. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. On a day to day basis, the Center services global customers across the globe, managing networks that, together, enable 200 million subscribers to communicate. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. We are passionate about social causes (having a strong Brand Ambassadors Team) and sports (over 20 teams participating in major competitions). Find out more about us and our story in Romania on ourpeopleourstory.ro.
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it. It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating,
and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring. The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more. • You find us in 180 countries • We are more than 100,000 employees • We have more than 30,000 patents • 40% of mobile calls are made through our systems • More than 2 billion people globally use our networks In Romania we operate also the Global Services Center which is performing Managed Services for various European Operators, employing over 1000 engineers.
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