Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
Join our team in #TIMISOARA #ROMANIA !
- Providе first linе IT tеchnicаl support with accurаtе аnd crеativе solutions to customer problеms
- Rеsеаrch, rеsolvе, аnd rеspond to genеrаl issuеs (officе, windows, outlook, intеrnеt, spеcific аpplications) rеcеivеd viа tеlеphone cаlls аnd е-mаils from diffеrеnt kinds of customеrs
- Assist in thе resolution of customer аnd support issuеs to еnsure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
Spoken languages: advanced French and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit
Availability to work in shifts
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Maria medical package
Massage at the office day
HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.
Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management.
HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
All HELPLINE news on www.helpline.fr and on social networks.
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