Spoken languages: high level of Dutch and English.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Schedule: Monday to Friday, day shifts, No nights
Support languages: Dutch, English
We want you in our team! If you'd like to be part of an international team, join us!
Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
Your responsibilities will be:
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house
What about choosing much more than a job ?
#AJobThatMakesSense #WeMakeITeasy #helpline_romania
HELPLINE is the European leader of user Experience on the Information technology consulting market. We put the Service Desk and innovation at the service of IT management teams undergoing digital transformation. HELPLINE operates in France and internationally, having 8 sites in Europe. With 200 customers, 50% of them being in the top 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.
HEPLINE Romania is present in Timisoara since 2013 and received in 2017 the 1st prize for High Tech companies on the local market and the 2nd prize on the national market.
Find out all about HELPLINE on www.helpline.fr and social media.
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