Service Desk Team Leader- Iasi

Oraș de lucru
Tipul job-ului
Nivel carieră
Departamente
Salariu Nespecificat
Limbă străină
Industrii Nespecificat
Permis conducere Nespecificat

Candidatul Ideal

Main requirements:
  • Technical Knowledge – L2 Service Desk as a minimum
  • Strong English writing and speaking skills
  • Excellent communication skills
  • Shows ownership and initiative, self-driven
  • Analytical skills
  • Good organizational skills
  • Positive and optimistic approach
  • Collaborative team spirit
  • Will be considered as advantages: Intermediate MS Excel & Visio knowledge, ITIL Foundation Certification
  • Previous experience as a team coordinator and knowledge or reporting tools is an advantage.

Descrierea jobului

Responsibilities:
  • Controls and ensures the optimization of production (management of telephone flows, tickets, etc) in compliance with contractual commitments, instructions and established procedures.
  • Guarantees customer satisfaction and ensures compliance with the contractual commitment.
  • Acts as a connection point for all functional and technical escalations.
  • Manages the entire Service Desk team, participates in increasing the skills of the employees and provides support/guidance to all subordinate colleagues using clear action plans.
  • Identifies, defines and applies improvement actions.

Descrierea companiei

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

Find out more at www.scc.com

Send your questions at cariera@scc.com. We’ll be glad to offer you more details!

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to . Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (RegulationYou can find here further details about our Data Protection Policy.

We are SCC – great things happen when we work together!

Publicat 1 oct. 2021 Reactualizat 29 oct. 2021 Expiră 31 oct. 2021
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