Service Desk Support Specialist with German

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Departamente
Salariu Nespecificat
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Candidatul Ideal

Requirements
  • Have 1-2 years of general knowledge of IT surrounding technologies. Certificate for any of the platform or methodology is a plus.
  • Advanced basic knowledge in at least one of the IT areas mainframe, Open Systems or networks
  • Understanding of Incident and Change Management process is a plus.
  • Understand customer requirements and translate them into a technical reality.
  • Have good verbal communication skills in both technical and non-technical communications. German language is mandatory.
  • Have good analytical mindset for problem solving under stress and time pressure.
  • Communicative and social skills, ability to work in a team

Descrierea jobului

Key Responsibilities
  • Upon completion of wide range of trainings, you’ll start work with handling of incidents and service requests which are related to modern enterprise infrastructure.
  • You will support the customers by analyzing and investigating technical issues including problems in infrastructure, cloud, and application functionalities.
  • You will be responsible for triage, escalation, distribution, and management of incidents to other support level groups, if necessary.
  • Analyzing and providing feedback on the deployment process and technology improvements throughout the lifecycle.
  • Developing, fostering, and maintaining effective customer relationships while driving positive customer satisfaction.
  • Acceptance and processing of pre-qualified malfunctions and inquiries from the service desk or customer IT personnel
  • Acceptance and processing of malfunctions and inquiries from IT personnel and employees of the client and customers within the scope of service desk activities
  • Informing the customer and management about malfunctions and maintenance
  • Execution of standardized operational services
  • Implementation of initial resolution measures
  • Acceptance and processing of faults in the ticket system
  • Acceptance and processing of Secure Mail gateway requests for all customers and employees
  • Project support for the introduction of new applications and customers
  • Participation in shift work

We offer:
  • Home working and flexible working hours
  • Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
  • Training packages on various technologies with certifications, language courses
  • Over-time work and on-call compensation
  • CSR activities and rich social life – Book Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • International teams and multilingual environment
  • Relocation support and assistance

Descrierea companiei

About us

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 449,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.

At Accenture Technology, we investigate and explore the new technologies on the market, to determine how our clients can use them – helping their businesses innovate, grow and improve.

Here, we innovate with the newest technologies. What’s in it for you?

Accenture Technology will allow you to be part of the New. Now and change the world with New IT.

Unleash your skills and transform the world around you. Shape the technology of tomorrow, with the latest digital methodologies and design thinking, like cloud, AI, intelligent automation, DevOps and Agile. Implement innovative solutions to help clients drive disruption and stay ahead of the digital curve.

01 Build bold new business models via application management and implementation services.

02 Create and deliver custom-designed solutions for our clients' most complex technology challenges.

03 Leverage our alliances with leading companies - such as SAP, Oracle, Microsoft, Salesforce, Cisco, HP and IBM – to drive and accelerate real business impact.

04 Incubate and pilot the next wave of emerging technologies for clients based on our applied R&D.

Our people

Individuality, authenticity and inclusivity are core aspects of our culture. At Accenture, we value the passion and strengths of our employees and help them achieve high performance in their careers.

Our office

Our Technology Romania office is located in Bucharest, Westgate Office Park. Find out more about Accenture Technology opportunities, on accenture.ro/TechnologyCareer.

Find the latest news and information about Accenture in general and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

Publicat 27 apr. 2022 Reactualizat 25 mai 2022 Expiră 27 mai 2022
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