Publicat 28 Iun 2019 | Reactualizat 16 Aug 2019 | Expiră 25 Aug 2019

Service Desk Analyst

2 posturi
Fluent in English - mandatory skill
Passionate about technology, even if you don’t have previous experience in IT
Strong problem solving and communication skills
Open to working with demanding customers and deliver to tight deadlines
Adaptable and good team player This role presents a great opportunity to work for a growing, global IT Service provider. The role holders will be involved in delivering outstanding service in a dynamic and fast paced environment where they will be working with leading companies and the latest technologies.

First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
Monitor Customer infrastructure alerts using specific tools
Log and classify each incident or request using Service Management tools
Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
Keep Customer updated on agreed intervals, based on Service Level Agreements
Provide details on cause, resolution or steps using non-jargon terms
Act as an interface between Customers and Endava support teamsWhat's in it for me?Get a full time Job
Experience a fast paced environment, working on a 24/7 shift pattern schedule

What's in it for me?

Take IT trainings to become an agile computer user and other training relevant to you
Gain exposure to technologies like: windows server, VMware, exchange server, monitoring tools etc
Unlock your potential and gain access to IT job roles
Communicate with customers, in a customer-oriented environment Endava is a well-established IT Services company, with over 1000 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau). We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors. Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world's leading companies and use proven technology practice. We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
Service Desk Analyst  -  ENDAVA ROMANIA SRL

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