Publicat 10 Iun 2019 | Reactualizat 17 Iun 2019 | Expiră 10 Iul 2019

Service Desk Analyst (with English)

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� Advanced English skills - mandatory
� Passionate about technology, even if you don’t have previous experience in IT
� Strong problem solving and communication skills
� Open to working with demanding customers and deliver to tight deadlines
� Adaptable and good team player
� Availability for working in shifts � Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
� First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
� Monitor Customer infrastructure alerts using specific tools
� Log and classify each incident or request using Service Management tools
� Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
� Keep Customer updated on agreed intervals, based on Service Level Agreements
� Provide details on cause, resolution or steps using non-jargon terms
� Act as an interface between Customers and Endava support teams
� Experience a fast paced environment, working on a 24/7 shift pattern (3 shifts) Endava is a well-established IT Services company, with over 1000 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau). We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors. Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world's leading companies and use proven technology practice. We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
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Service Desk Analyst (with English)  -  ENDAVA ROMANIA SRL