Service Desk Analyst B2B

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Tipul job-ului
Salariu Nespecificat
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Candidatul Ideal

Personality Profile

As a Service Desk Analyst you will provide the best service to the clients, act as the primary point of contact between Mi-Pay and its clients/suppliers. Make sure no issue/query is left unanswered or the clients left unsatisfied and monitor and test the system 24/7, make sure everything is up and running.

What are your competencies?
  • Efficiency, Honesty/integrity, Reliability, Punctuality
  • Analytical skills, Attention to details
  • Persistence, Pro-activity, Flexibility, Adaptability
  • Willingness to learn and develop
  • Organized, Ability to prioritize, Open to feedback
  • Technical/ IT knowledge
  • Coaching skills, Good communication skills, Team Work
  • Very good English language knowledge (OPTIONAL: knowledge or experience with online payments, German knowledge)

Descrierea jobului

Role Requirements
  • Handle tickets and alerts in SLA bearing in mind the customer satisfaction
  • Monitor and test the system 24/7, make sure everything is up and running
  • Raise incidents internally or externally (with clients and suppliers); escalate to the relevant teams; follow up and respond in time
  • Provide product improvement suggestions based on the feedback received from customers and own experience
  • Ability to train and assist new comers, very good team work
  • Ensure that documentation is always up to date and complete
  • Assist technical teams with tests/monitoring during maintenances

Our core values are:

• We care;
• We embrace empowerment;
• We think solutions not obstacles;
• We are committed and honest;
• We dream big and know how to get there;
• We like to have fun.

What you can expect from us:
  • A good salary
  • 21 days of vacation leave
  • Travel allowance
  • Private health insurance
  • The opportunity to contribute and be part of a fast-growing company
  • Direct lines of communication
  • A great place to work with a bunch of fabulous international colleagues

We have a desk ready for you in our new office. Alphacomm’s office in Sibiu is situated in a new building on Calea Dumbravii. It’s an open, inspiring working place with a modern feeling and good coffee.Are you ready to work at a fast growing company that is at the forefront of the industry? Make the best career decision ever and send us your resume and motivation today!

Descrierea companiei

About Alphacomm & Mi-Pay

Alphacomm is a service provider focusing on securing payments for its customers and has developed its own technology platform and also licenses to 3rd parties. The offered solutions range from smart online payments and revenue boosting reload interfaces to fraud prevention on high risk digital goods as well as innovative reminders to reduce the number of days invoices are open. Our clientele includes banks, insurers, energy companies and major telecom providers in Europe.

With the addition of Mi-Pay at the beginning of 2020, together we lead the market in Europe and Asia when it comes to e-commerce payment success rates, payment fraud management, security and the delivery of web and mobile device services.

At Mi-Pay Service Desk we are supporting Alphacomm and our resellers like Mi-Pay LTD, Medion and Alphacomm Solutions. And through our resellers we support customers like 3 Ireland, O2 UK, FNT, Tesco Mobile and China Telecom.

Within Alphacomm and Mi-Pay we work with enthusiasm with the Rockefeller Habits and that includes a BHAG or a Big Hairy Audacious Goal. Our BHAG is that we want to become the dominant revenue boosting platform.
Publicat 28 ian. 2022 Expiră 27 feb. 2022
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