Publicat 25 Sep 2020 | Expiră 26 Oct 2020

Service Analyst with French

4 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Job requirements:

  • Bachelor degree, preferably related to telecommunications, electronics, informatics or equivalent;
  • French – medium - advanced level;
  • Written and verbal fluency in English;
  • Experience in customer service delivery will be an advantage;
  • Analytical mind, structured and logical thinking.

Descrierea jobului

Job main responsibilities:

  • Prompt escalation & notification of major network faults and customer faults to Level 2, if needed;
  • Professionally utilizing GDC systems and procedures to monitor and maintain customer network availability & integrity;
  • Ensure network faults and customer faults are resolved well within agreed procedures;
  • Initial analysis of Tickets;
  • Accurate & timely creation, updating and completion of all Trouble Tickets;
  • Provide prompt and regular feedback to customers in relation to on-going issues;
  • Remote diagnostics
  • Change management
  • Tracking and directing the work flow of faults and planned events.

Descrierea companiei

With more than 20 years of experience, Modis is present in Europe, North America, Asia and Australia. The company delivers agile end-to-end solutions, including customized solutions, outsourcing projects, managed services, project services, professional staffing and consulting to more than 90 multinational companies.

Service Analyst with French  -  Modis ITO S.R.L.

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